IT Managed Services Transition

Updated March 20, 2019

Project Tracks  |  FAQs  |  Point of Contact  |  Project Team

Project Description

The purpose of the IT Managed Services Transition project is to ensure the successful transition of IT Managed Services from the existing IT Managed Services provider to the following new providers:

  • TAG Solutions will provide commodity services such as Helpdesk, Desktop Support, Networks, and Windows Services
  • Cyberstone will provide IT Security Services.
  • RF ITS Staff will provide Application Development and Data Center Services.

The project was preceded by an eight-month process of soliciting bids and considering in-sourcing option within SUNY to provide information technology services to the RF. 

IT Managed Services New Staff Biographies

 

Project Tracks

Updated: March 20, 2019

Timeline

timeline for the transition of IT Managed Services

 

FAQs

Q. Why is the RF transitioning its information technology services? (3/20/19)

A. Like any organization the RF continually evaluates its operation and business needs. Following an eight-month process of soliciting bids and considering in-sourcing options and options within SUNY to provide information technology services to the RF, the RF determined to change how it provides its IT services to meet its strategic goals to support SUNY research and innovation.

Q. How will the provision of IT services at the RF change? (3/20/19)

A. IT services at the RF will be managed as follows:

  • Commodity services such as Helpdesk, Desktop Support, Networks, and Windows Services will be managed by TAG Solutions LLC. TAG Solutions will also provide IT Security Services.
  • Application Development and Data Center Services will be provided by in-house IT staff.
Q. Why did the RF decide to transition its IT services now? (3/20/19)

A. The existing six-year agreement with nfrastructure, the vendor that currently provides information technology services for the RF, is approaching expiration. In advance of this contract expiration the RF initiated a project beginning in May 2018 to solicit bids from companies interested in providing IT services to the RF, to evaluate in-sourcing options and to consider options within SUNY to provide information technology services to the RF.

Q. How many vendors submitted bids to provide IT services to the RF? (3/20/19)

A. 29 vendors initially expressed interest in providing IT services to the RF. Extensive vetting, scoring, and interviewing reduced the number of qualified vendors. TAG Solutions was selected to provide commodity and security IT services to the RF.

Q. What in-house positions will be hired to provide Application Development and Data Center Services? (3/20/19)

A. 14 in-house positions will be hired to provide Application Development and Data Center Services. All positions will be posted on the RF public website (hyperlink), until filled.

Q. How will the transition of commodity services from nfrastructure to TAG Solutions be managed? (3/20/19)

A. A transition team has been established to ensure a smooth transition of services through the expiration of the existing services agreement with nfrastructure. In addition, the current agreement with nfrastructure ensures a smooth transition of the RF’s IT operations back to the RF or to another third-party service provider designated by the RF. This includes the seamless transition of services without service interruptions or negative impact to the RF.

Q. With application development returning to the RF Central Office, will the current process for evaluating business application enhancements change? (3/20/19)

A. The application development evaluation and approval process will be largely unchanged with application development returning in house.

Q. Will the RF need to transition business applications to new platforms as part of the transition? (4/30/19)

A. Because the RF owns all of its application platforms, there will be no need to transition business applications to new platforms.

Q. Will there be any changes to how I contact Customer Services as part of the transition to a new vendor? (4/30/19)

A. No. You will continue to contact customer services through e-mail at customerservices@rfsuny.org or via phone at 518-434-7222.

 

Point of Contact

Alan Tosi
Director of IT Operations & Data Services
alan.tosi@rfsuny.org
518-434-7290

Project Team Composition

John Paris – Vice President, Information Technology Services & Chief Information Officer
Joshua Toas – Vice President of Compliance & Chief Compliance Officer
Paul Manley – Director of Business Applications
Al Tosi – Director of IT Operations & Data Services
Peter Taubkin – Director, External Relations & Corporate Communications
Ryan Williams – Senior Associate Counsel
Will Bronner – Human Resources Manager
Laurel McAdoo – Human Resources/Learning & Development Manager
Sarah McPartlon – Manager of Financial Planning & Analysis
Robin Powers – Team Lead, Business Applications (Finance)
Janice Lyng – Team Lead, Business Applications (HR)