IT Managed Services Transition
Updated March 20, 2019
The purpose of the IT Managed Services Transition project is to ensure the successful transition of IT Managed Services from the existing IT Managed Services provider to the following new providers:
- TAG Solutions will provide commodity services such as Helpdesk, Desktop Support, Networks, and Windows Services
- Cyberstone will provide IT Security Services.
- RF ITS Staff will provide Application Development and Data Center Services.
The project was preceded by an eight-month process of soliciting bids and considering in-sourcing option within SUNY to provide information technology services to the RF.
Updated: March 20, 2019
A. Like any organization the RF continually evaluates its operation and business needs. Following an eight-month process of soliciting bids and considering in-sourcing options and options within SUNY to provide information technology services to the RF, the RF determined to change how it provides its IT services to meet its strategic goals to support SUNY research and innovation.
A. IT services at the RF will be managed as follows:
- Commodity services such as Helpdesk, Desktop Support, Networks, and Windows Services will be managed by TAG Solutions LLC. TAG Solutions will also provide IT Security Services.
- Application Development and Data Center Services will be provided by in-house IT staff.
A. The existing six-year agreement with nfrastructure, the vendor that currently provides information technology services for the RF, is approaching expiration. In advance of this contract expiration the RF initiated a project beginning in May 2018 to solicit bids from companies interested in providing IT services to the RF, to evaluate in-sourcing options and to consider options within SUNY to provide information technology services to the RF.
A. 29 vendors initially expressed interest in providing IT services to the RF. Extensive vetting, scoring, and interviewing reduced the number of qualified vendors. TAG Solutions was selected to provide commodity and security IT services to the RF.
A. 14 in-house positions will be hired to provide Application Development and Data Center Services. All positions will be posted on the RF public website (hyperlink), until filled.
A. A transition team has been established to ensure a smooth transition of services through the expiration of the existing services agreement with nfrastructure. In addition, the current agreement with nfrastructure ensures a smooth transition of the RF’s IT operations back to the RF or to another third-party service provider designated by the RF. This includes the seamless transition of services without service interruptions or negative impact to the RF.
A. The application development evaluation and approval process will be largely unchanged with application development returning in house.
A. Because the RF owns all of its application platforms, there will be no need to transition business applications to new platforms.
A. No. You will continue to contact customer services through e-mail at firstname.lastname@example.org or via phone at 518-434-7222.
Point of Contact
Director of IT Operations & Data Services
John Paris – Vice President, Information Technology Services & Chief Information Officer
Joshua Toas – Vice President of Compliance & Chief Compliance Officer
Paul Manley – Director of Business Applications
Al Tosi – Director of IT Operations & Data Services
Peter Taubkin – Director, External Relations & Corporate Communications
Ryan Williams – Senior Associate Counsel
Will Bronner – Human Resources Manager
Laurel McAdoo – Human Resources/Learning & Development Manager
Sarah McPartlon – Manager of Financial Planning & Analysis
Robin Powers – Team Lead, Business Applications (Finance)
Janice Lyng – Team Lead, Business Applications (HR)