Vision Care Plan Claims Process Status and Appeals

Check Payment Status

An employee may contact Davis Vision's Customer Service office at 1-800-999-5431 to determine the status of a claim or payment. The employee should provide

• the Research Foundation's company name (The Research Foundation of State University of New York).
• date of vision care services.
• date the claim was submitted.

  The representative will check the status of the claim and determine if the claim was received. The representative may also provide, if requested, the amount of total expenses, the amount of claim payment, and the date a check was issued and mailed.

Resolve a Vision Care Claim Dispute

Appeal of a vision claim must be made directly to Davis Vision by the employee. Operating locations may assist employees in review of a disputed claim and may request the assistance of central office if necessary.

References

For more information about the process for using the Vision Care benefit and filing a claim, refer to Vision Care Plan: Claims Process on the RF Web site.

Refer to these documents on the RF Web site:

• Vision Care Plan Brochure (PDF)
• Vision Plan Claim Form (PDF)

Change History

• February 2, 2009 - Updated references.
• June 25, 2002 - Converted and updated be-a-76 (August 4, 1995) from Benefits Manual.

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