An employee may contact Davis Vision's Customer Service office at 1-800-999-5431 to determine the status of a claim or payment. The employee should provide
The representative will check the status of the claim and determine if the claim was received. The representative may also provide, if requested, the amount of total expenses, the amount of claim payment, and the date a check was issued and mailed.
Appeal of a vision claim must be made directly to Davis Vision by the employee. Operating locations may assist employees in review of a disputed claim and may request the assistance of central office if necessary.
For more information about the process for using the Vision Care benefit and filing a claim, refer to Vision Care Plan: Claims Process on the RF Web site.
Refer to these documents on the RF Web site:
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